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1st Line Support Engineer – Do you have a minimum of 1 year’s experience as a 1st Line IT Support Engineer? If so, a premier independent IT solutions provider based in Norwich is looking for a 1st Line Support Engineer to join their team in Norwich, Norfolk.

Why them?

They are a dynamic and independent IT support and solutions provider, who are dedicated to offering a wide range of technological solutions to clients across the UK. With a strong emphasis on building long-term relationships and delivering exceptional service, our client has established itself as a trusted partner for SMEs, Education, Healthcare, Corporate, and Local Governments. Their commitment to innovation, customer satisfaction, and a collaborative work environment makes them an ideal place to grow your career in the IT sector.

Company benefits include:

Competitive Salary: On offer is a salary of £24,000 - £27,000 depending on experience.
Holiday: 25 days holiday plus birthday off, plus Christmas shut down (from holiday entitlement).
Free Parking
Vitality Health Insurance

About the role:

As the 1st Line Support Engineer, you will be the first point of contact for clients seeking technical support. With the opportunity to work with a variety of technologies, contributing to both individual and team success while honing your technical skills.

Main Duties and Responsibilities:

Answering phone calls and logging support tickets efficiently.
Setting up new users within the Microsoft 365 environment.
Configuring hardware for new users to ensure they have a smooth onboarding experience.
Assisting the rest of the support desk team as needed to resolve issues and enhance service delivery.

About you:

You should possess a minimum of 1 year of experience in a support desk role and have a strong passion for technology. Your thoroughness and methodical approach to problem-solving will be key to your success in this position. Key qualities include:

Excellent communication skills and a customer-centric attitude.
Ability to thrive in a fast-paced environment.
A proactive approach to identifying and resolving issues.
Familiarity with Microsoft 365 and general IT support processes.

If you are eager to learn and grow within a collaborative environment and are ready to take the next step in your IT career and work with a company that values innovation and support, we invite you to apply for this exciting opportunity as a 1st Line IT Support Engineer. Apply today forwarding an up-to-date copy of your CV, including contact information. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments, such as access or information in an alternative format, please inform us as soon as possible so that we can make the appropriate adjustments.

No recruitment agencies, please

Additional keywords: 1st Line Support, IT Support, Helpdesk, Microsoft 365, Customer Service, Technical Support, IT Solutions, Support Desk,

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