We now have an exciting opportunity for an Administrator to join our maintenance and repairs team. Based from our office at Queen Mary's Hospital in Sidcup you will be providing administration support for our repairs and maintenance service on one of our healthcare contracts.
Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.
Job Purpose
The main purpose of the role is to ensure that repairs are scheduled efficiently and that work in progress (WIP) is pro-actively managed. You will do this by acting as the main link between our operational team (maintenance operatives and engineers) and our contact centre team. You will also interface on a front line level with our end Clients within the NHS.
As Administrator other key responsibilities would include:
- Monitoring and analysis of all repairs through from inception to completion to ensure contract timescales are adhered to.
- Ordering and obtaining quotations for materials as needed, raising Purchase Orders and approving jobs for invoicing.
- Updating databases, spreadsheets and management systems with for example; cost information, time-sheets.
- Compiling various reports on subcontractor spends, engineer work loads, mileage sheets, invoicing and PPM and reactive jobs received during the month.
- Monitoring the helpdesk, answering telephone calls and emails in a professional and timely manner.
- General administrative duties, ie filing, ordering stationery and uniforms etc.
What we can offer you;
- 25 days holiday
- Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
- Company pension, life assurance and income protection
- Flexible benefits for you to choose from including Critical Illness, DenPlan, Cycle to work schemes and the ability to purchase up to an additional 5 days holiday.
- Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much more
- Full training, ongoing coaching and support
- Opportunities to progress your career across the business
This Administrator position is offered on a full time permanent basis and the core working hours are 40 per week, Monday to Friday 8am to 5pm.
Experience Required
The ideal candidate will demonstrate previous experience of working within a contact centre and/or administration role for a responsive repairs/maintenance company. It would be an advantage for this experience to have been gained within a company providing repairs to the NHS, however candidates with housing and/or education repairs experience will also be considered. You will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and have excellent knowledge of Microsoft packages such as Word, Excel and Powerpoint.
This is a varied role with opportunity for growth and development. If you have the above experience, we'd strongly encourage you to apply.
Additional Information
As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.
Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
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