Administrator
Leicester
Full time
£22,500 to 25,000 per annum
HLP is the largest privately-owned mortgage network in the UK. Our goal is to continue to be the best home for mortgage advisers, protection specialists, equity release experts and general insurance professionals, whatever their size or location. Due to continued growth, we are looking to expand our compliance team at our head office in Leicester.
We are looking for someone to deal with onboarding of members and advisers, checking information and dealing with queries in a regulated environment.
The successful candidate will be used to working in an office environment, working under pressure, prioritising and working to tight deadlines. You will need competent IT skills including Microsoft Office suite i.e. Excel, Word etc. and have strong verbal and written communication skills. Ideally, we are looking for someone with experience in Financial Services, although a recruitment/admin background would also be beneficial.
Key Tasks
- Progression of applications, member referencing, initial training attendance and authorisation of members and advisers.
- Maintenance of the Membership database to accurately record status and permission levels.
- Produce reports and maintain records of activities specified by the Membership Team Manager.
- With training, provide appropriate guidance to applicants joining the network via telephone/email.
Experience
- Ideally, we are looking for someone with experience working in an administration environment dealing with customers.
- Experience of working under pressure, prioritising and working to tight deadlines is essential.
- It is essential that you have good computer skills, including but not limited to Microsoft applications.
Personal Qualities
- You need to have excellent verbal and written communication skills with the ability to analyse information with a view to making informed decisions.
- Ideally, we need someone who is highly self-motivated to meet key objectives, with a real desire to provide support, with a confident and assured approach when dealing with customer queries.
Benefits
- Additional leave – 22 days plus bank holidays as standard with the option to buy more each year
- Health and wellbeing programme
- Sick pay
This is a permanent role, based at our Leicester office. Our normal working hours are 35 hours a week, Monday to Friday.
As HLP is a non-sponsoring organisation; you will need to have the right to work in the UK.
