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Assistant Service Manager – ENT

Location: Hybrid

We are looking for an Assistant Service Manager with proven experience of leading and running a service, with excellent communication and interpersonal skills and the ability to work well under pressure to meet the challenges of working to deadlines.

The Assistant Service Manager will be working closely with the Service Manager, Health Care Assistant’s (HCA), and Clinicians, and will be responsible for service performance, creating a safe, efficient and productive service, in line with company policies and protocols.

The Assistant Service Manager will ensure that all referrals are managed in a timely and professional manner, from the acceptance/ receipt of referral to the discharge to GP process, and that all standards of service are maintained.

The Assistant Service manager will support operational delivery of the services within the ENT portfolio, providing information when necessary to service managers to ensure effective reporting of service position against annual plan. Ensure effective performance management and personal development of all non-clinical staff and clinical staff in conjunction with the Clinical Leads.

Ensure all company policies are adhere to by all employees.
Deliver team meetings, coaching and 1:1’s for all the team; setting clear, realistic goals, objectives and performance standards.
To have responsibility for managing team rotas
To line manage the HCA team to ensure that they clearly understand what is expected of them and their respective teams.
To cover Health Care Assistant sickness and annual leave.
Ensuring objectives are clear and plan to develop staff.
To ensure company induction and training plan for all new staff is complete.
Support the Service Manager in preparation of internal and external performance and audit reports in relation to the services supported, as required
To attend, with the Service Manager, meetings with the Client organisation including providing feedback on performance and responding to instruction from the Client as necessary
To support the service manager in all aspects of service operation as required

Who we are

Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience

Role Requirements

Excellent management and IT skills
Experience of training and supervision
Experience of working in the NHS as a manager is desirable
Ability to manage a team remotely
Self motivated, highly organised, ability to remain focussed under pressure
Able to influence, inspire, and effectively work with those around him/her.
Ability to quickly and effectively establish the respect of colleagues and other health professionals.
Performance Management skills.
Ability to identify key performance indicators

What we can offer to you