BUPA Health Clinic Lead | Sevenoaks and Tunbridge Wells
Full Time Permanent | Competitive Salary
Team Leader | Service Co-ordinator | Administrator | Clinical Administrator |
Are you a skilled team leader with experience in an administrative setting? Do you have a proven track record of presenting data to senior stakeholders? If so, we have an exciting opportunity for you!
As the BUPA Health Clinic Lead, you will oversee the daily administrative and operational functions of BUPA Health Clinics, serving as the primary point of contact for BUPA Doctors and Health Advisors.
This is a full-time position, requiring 37.5 hours per week, Monday to Friday, based at Sevenoaks Medical Centre, The Royal Tunbridge Wells, and other locations as needed.
If you’re passionate about delivering outstanding customer service and thrive in a collaborative environment, we’d love to hear from you!
Role responsibilities include:
- Ensure all customers have the correct paperwork to support their visit
- Ensure letters regarding recent visits are dispatched accurately and within designated timeframes
- Manage customer complaints effectively and efficiently
- Act as a chaperone for customers where necessary
- Produce and present Service KPI’s to senior stakeholders
- Ensure all risks are managed within clinics in line with relevant risk assessments and clinical guidance
Who we are looking for
Essential
- Have a good standard of general education including GCSE Maths and English grade 4 or above (or equivalent)
- Extensive administrative and service co-ordination experience
- Proven experience producing presenting data to senior stakeholders
- Experience leading and mentoring a team
Desirable
- Hold an A Level in Customer Service (or equivalent).
- Have experience working in a health care setting.
- Have experience growing a new service.
About KIMS Hospital
At KIMS Hospital we understand our people are our biggest asset and as such we are focused on ensuring they feel happy and valued both in and out of the workplace. That’s why we have created a benefits package to support your emotional, financial, and physical wellbeing.
KIMS Hospital employees enjoy the following benefits:
- Competitive Salary
- Free Staff Parking
- Pension Scheme
- Private Health Insurance
- 33 Days annual leave plus extra time off for your birthday
- Life Assurance
- Annual Flu Vaccination
- Free Eye Test
- Flexible working and annualised hours contracts are available
- Relocation packages available
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
If you have any queries regarding this vacancy, Diane would be happy to help. Please give her a call on 01622 237634 or email[email removed].
Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found at[link removed]
