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Business Administrator Apprentice - Level 3

Our client is looking for a candidate that will support the project team with administration work and provide great customer service to all clients and visitors.

About our client:

They are a registered charity housing association that supports those homeless or at risk of eviction by homing them within a temporary shared accommodations with support by project workers to move onto independently living, employment and support with finances.

The role:

Possible start date: ASAP
Monday - Friday 9.00am - 5.00pm
Total working hours: 40

What you will do in your working day:

To promote and provide appropriate information and advice about the Trust’s Services and Objectives
To meet and greet all visitors and filter appropriately
To provide secretarial and administrative support which includes typing, minutes taking, filling, data inputting, maintenance admin and management of information held by the company
To promote the aims, objectives and services of the association to all visitors and clients
Promote the aims, objectives and services of the association to all visitors and especially clients
To prepare and assist the collect data for such weekly, monthly, quarterly and annual reports on Voids, Service and Housing Benefit Arrears or any other data which may be required
To perform such other duties, appropriate to the role, as may be required by the Project Manager/Trust from time to time
To make regular and early contact with all the clients in arrears through hostel visits (which will be support by a member of the Project Worker team), telephone calls, text messages, emails and office interviews (Inc. three way meetings with refer)
Prevent arrears from escalating in line with the Trust's rent collection policies and procedures to prevent serious debt and homelessness
To undertake other duties which commensurate with skills, knowledge and experience of this post, as and when required by Senior Management Team
To keep up to date with changes to legislation and the impact of welfare reform on both clients and the organisation

The training you will receive:

Level 3 Business Administration qualification
All training is undertaken online, through a combination of self-paced eLearning and live online classes
Functional skills in English & maths if required

Future prospects:

Apprentices are offered a role within the organisation after their course has finished depending on what department they have taken an interest in and putting into consideration whether they have any vacancies within that department: