Client Care Executive

Client Care Executive

Fully Remote Position, South Africa - The employee will be expected to have a reliable and fast internet connection, power back-up. and a dedicated workspace.

Basic Salary - R16,157  per month (increased to R16,986 after probationary period of 6 months)

Annual performance bonus - R10,541

Annual bonus: up to R16,395 will be paid based on company performance compared to KPIs, and will be paid on a sliding scale based on this
performance.

Hours:
40 hours per week
Monday - Friday
Flexible across the hours of UK hours of 8am - 6pm

PLEASE NOTE - applications will close at midnight on the 16th March 2025

Our clientsare on a mission to create positive change through property investing, empowering our team, clients, tenants, guests, and local communities to live better and thrive. As a values-driven company based in the North East of England, we are committed to doing things differently and making a meaningful impact. 

This role will be a crucial position, becoming a key representative of the brand so we’re looking for someone who is professional, enthusiastic, and meticulous. You are required to work closely with your clients, communicating with them weekly, managing all phases from conveyancing, through to coordination with solicitors, mortgage brokers, agents and other stakeholders. A key to this role is managing client expectations and concerns throughout the process, so you will need to regularly communicate with them in order to provide support and reassurance.

Throughout all project phases you will be responsible for managing a professional team which may include structural engineers, architects, land surveyors, contractors, solicitors, letting agents and other external project stakeholders.

You will be required to manage multiple projects at any one time, so you will be highly organised.

(Include but are not limited to):

• Project Management: Oversee a portfolio of property investment projects from conveyancing through refurbishment, property setup, and letting.
• Client Communication: Manage client expectations, providing regular updates to ensure projects are completed in line with agreements.

• Guide clients through the onboarding process, ensuring all required paperwork is completed within three days.
• Regularly follow up to confirm the status of onboarding documents with solicitors.

• Work with brokers to research and secure the best mortgage options for clients.
• Monitor mortgage applications, proactively addressing any challenges.
• Ensure clients submit mortgage applications on time and track key milestones, such as searches and surveys.

• Oversee the issuance of contract packs to buyers within 2-3 weeks.
• Coordinate with solicitors and agents to follow up on contract packs and required documentation.
• Confirm receipt of the seller's property legal pack to keep the legal process moving forward.

• Keep clients informed on solicitor and lender enquiries.
• Facilitate the completion of searches and surveys, addressing any concerns.
• Manage and expedite responses to enquiries, including mortgage valuation and survey reports.

• Track mortgage offer progress and provide regular client updates.
• Address and resolve any issues that arise in the final stages of the deal.
• Encourage clients to secure exchange and completion dates while resolving outstanding enquiries.

Skills and experience:
You are excited to be part of a values led property company and small team, but also motivated by personal ambition. You are flexible and learn quickly and have the ability to work on your own initiative. Communication will be key since we will be mainly working remotely, at home.

• Minimum of 1 years experience in a customer service/support role
• Adept project management skills.
• Strong negotiation skills.
• Proficiency in Microsoft Office and project management software.
• Strong interpersonal skills, including the ability to quickly build rapport with a wide range of people.
• Exceptional organisationaland time managementskills.
• Excellentcommunicationskills.
• A commitment to excellent customer service.

Why Apply?

• Be part of a growing, innovative company with the opportunity to advance your career in sales and the property industry.
• Work remotely with the flexibility to manage your time while contributing to exciting projects.
• Join a values-driven business that genuinely cares about making a positive impact on the housing sector.

Our clients live by their core values—Care, Continuous Improvement, Integrity, Autonomy, and Boldness - and are looking for someone who shares these values and wants to grow with them. If you have grit, resilience, and a passion for helping build a fairer, more equal housing sector, please APPLY NOW via our dedicated recruitment process which includes a couple of assessments but should take you no longer than 15 minutes to complete.

Good Luck!