Client Services Advisor

Client Services Advisor – Are you a strong communicator with a passion for delivering exceptional customer service within the IT and Telecommunication industry?

If so, we have an exciting opportunity to join our team as a Client Services Advisor on a permanent basis in our office in Basildon, Essex.

Why Immervox?

Immervox have been experts in business-critical internet, LAN / WAN and fixed / mobile voice since 1999. We are trusted by hundreds of organisations as we design, deliver, and support business critical infrastructure, acting as an important foundation for business growth and success.

Fantastic company benefits include:

• Competitive Salary: £26,000 - £28,000 per annum
• Holiday: 23 days annual leave plus bank holidays
• Pension: pension scheme provided
• Free Parking:  we provide onsite free parking
• Employee extras such as: gym membership contribution (after 12months)

About the role:

You will be responsible for always providing excellent customer service to Immervox clients internally and externally, and successfully resolve any inbound client queries. You will effectively contribute to the goal of the Immervox vision and embody our values. Working days / hours are: Mon – Fri, 09:00 – 17:30. On call rota is: 1 week in 6, starting Friday pm.

Main duties and responsibilities:

• Successfully resolve all client queries using appropriate methods and demonstrating strong communication, exceeding client expectations
• Identifying opportunities to increase client revenue and sales
• Participate in the On-Call rota
• Use all Immervox processes, procedures and systems
• Collaborate with colleagues and other departments to achieve company goals

About you:

Our ideal Client Services Advisor will need to have good knowledge of IT and Telecommunications services across the UK, BT Wholesale, BT Openreach, Gamma, Daisy, V1 and other vendor systems and portals – this is essential. You will also have a strong understanding of all Microsoft applications. Previous experience in a client facing role where you have displayed excellent communication skills is preferred as well as this, English and Maths GCSE at grade C or equivalent is desirable. You must be an organised individual with excellent problem-solving skills, and adaptable to changing environments. In addition, you will be eager to learn and grow your skills and remain professional with a positive and approachable attitude.  

No recruitment agencies, please

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Additional keywords: client service, customer service, communication, IT, telecommunications, client relationship, client, customer, telecoms, internet, provider, advisor, client support, client revenue

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