Contracts Manager

Job Title: Contracts Manager

Location: Finsbury Park, London (covering Hammersmith and Fulham)

Salary: £52,000 - £58,000 (depending on experience)

Job Type: Full-time

Introduction:

We are looking for an experienced Contracts Manager to oversee our reactive maintenance contracts within the occupied social housing sector in Hammersmith and Fulham. As the Contracts Manager, you will play a pivotal role in ensuring the successful delivery of approximately 25,000 repairs per annum, maintaining our commitment to high-quality service and customer satisfaction.

Key Responsibilities:

• Lead and manage all aspects of reactive maintenance contracts as the Contracts Manager, ensuring compliance with contractual obligations and performance standards.


• Oversee the operational performance of the team, including Supervisors and Administrators, to ensure efficient management of repair requests and service delivery.


• Strategically plan and allocate resources to meet the demands of the repairs, acting as the Contracts Manager to drive continuous improvements in service delivery.


• Manage relationships with various stakeholders, including tenants, external contractors, and internal teams, to foster collaboration and resolve any issues promptly.


• Monitor and report on contracts performance metrics, identifying areas for improvement and implementing action plans as required.


• Ensure that all health and safety regulations are adhered to within the reactive maintenance contracts under your management.


• Provide expert guidance and support to your team, enhancing their performance and professional development as they support the Contracts Manager role.

Qualifications and Experience:

• Proven experience as a Contracts Manager in a similar field, managing reactive maintenance contracts is essential.


• Strong understanding of the social housing sector and the unique challenges associated with occupied properties.


• Demonstrated ability to manage high volumes of repairs and maintain quality standards under pressure.


• Excellent leadership and team management skills, with the ability to motivate and develop a diverse workforce.


• Strong communication and interpersonal skills, capable of building relationships at all levels.

Package:

• Salary range of £52,000 - £58,000, commensurate with experience.


• Comprehensive benefits package, including a van and fuel card for work-related travel.


• Generous holiday entitlement and other perks.

Application Process:

If you have the relevant experience and believe you can successfully manage the volume of repairs we handle as a Contracts Manager, we encourage you to apply. Join us in delivering excellence in housing maintenance for the residents of Hammersmith and Fulham.

Please Note: Only candidates with the requisite experience in managing reactive maintenance contracts will be considered.