Position: Credit Controller
Hours: 40 hours per week
Location: Colchester
JOB SUMMARY:
Reporting to the Credit Control Manager the Credit Controller will work as part of a capable and experienced team who will take
responsibility for the collection of debt for a specific portfolio of Local Authority
and Private Client accounts.
A mix of skills and approaches will be required in credit control, recognising the
differing nature of collecting from a local authority, the NHS and a private client. The
credit control team is required to work closely with the invoicing team in order to ensure
that issues with customer accounts are dealt with promptly and in a consistent manner.
The team is charged with providing a professional, responsive and efficient service to
the wider Finance Team and Operations.
Key Responsibilities:
• Liaising directly with Local Authorities, NHS, private clients and their relatives or
nominated representatives, via letter, email and telephone, to proactively
resolve issues to collect current and historic balances
• Raising credit notes and associated amended invoices, supported by authorised
Credit Note requests
• Liaising with colleagues in Operations and the Invoicing Team to resolve
queries relating to outstanding Invoices or contracts to facilitate debt collection
• Reconciliation of sales ledger control accounts for all accounts within own
portfolio
• Monitor unallocated cash within own portfolio to ensure receipts are allocated
timely
• Set up and maintain Direct Debit Mandates for private clients within own
portfolio
• Process Card payments for private clients within own portfolio
• Regular reporting to the Operational Managers and Directors on key account
issues
• Achieving KPIs aimed at maximising cash collection and minimising old debts
and write offs
• Prompt escalation of issues to Line Manager as they arise and monitoring of all
issues to ensure that they are resolved quickly and efficiently
Qualifications & Experience:
Essential:
? Strong communication skills.
? Use of Cold Harbour and Business Central useful but not important
? Excellent analytical skills, including strong Microsoft Excel skills.
? Ability to negotiate with customers.
? Previous Credit Control experience is essential.
? Ability to work towards and achieve deadlines and targets.
Desirable:
? Able to work well as part of a team or on own initiative.
? Possess good self-motivational skills.
? Excellent organizational skills to prioritise work load.
? Ability to learn new systems quickly.
? Able to reconcile large quantities of data.
? Calm and confident demeanour.
Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of social care. Your branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.
Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we’re able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.
We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.
