Customer Experience Coordinator

Customer Experience Coordinator required for a permanent role in the Hull area.  This is with a construction business and the purpose of the role is to liaise between the site team and residents affected by refurbishment work being carried out on their homes.  This is within a social housing setting and it is key to ensure the impact of refurbishment works is kept to a minimum by understanding residents’ needs and circumstances whilst providing a high level of customer service at all times.



The Role

Ensure a high level of customer service is delivered

Ensure claims are dealt with efficiently within agreed timescales

Ensure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of its reoccurrence

Ensure resident information packs are prepared for distribution

Plan and organise resident “Open Days “ as required

Conduct daily visits to resident’s homes to listen to any concerns, in order to resolve any issues as soon as they are identified. Provide regular feedback and progress reports to residents before and during works being carried out

Assist residents in making choices, collating agreed information and maintaining  accurate records

Ensure correct templates, letters and spreadsheets are used when completing administrative duties

Ensure accurate records are maintained

Prepare and report weekly/ monthly information as required by Customer Care Manager



Experience & Qualifications

At least 1 year’s occupational experience in a customer service/administrative environment

Good IT skills

Knowledge of Social Housing sector desirable



Personal Skills:

Being able to “multi task”

Effective listening skills

Excellent communication skills  written & face to face

Excellent telephone skills 

Attention to detail

Excellent time management skills

Good planning and organisational skills

Professional behaviour at all times

Pro-active and forward thinking

?Ability to work on own initiative but also as a member of a team



This role is initially based in the Teesside area but may well move to a wider area when the work in this region has been completed.



Remuneration

This role comes with an attractive salary of up to £27,000 plus a car allowance of £5,000 and a fuel card. The employer have a very generous benefits package too. 



This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.



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