Role Summary
We have a great opportunity for an experienced Customer Service Advisor, to work on site Monday to Friday, 37.5 hours per week. This is a fast-paced environment, with new exciting challenges every day. Our client prides itself on the great teamwork within the team.
SALARY - £23,000 - 25,000
Shift start times available - 08:00 – 17:00
Available rota’s but not limited to - Monday - Friday
Benefits
Regular work and job security
Excellent rates of pay
Pension scheme
Key responsibilities
- Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the Organisation .
- Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines and Standing Financial
Instructions
- Identify customers' unsatisfied lines and action in accordance with individual customer requirements.
- Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments.
- Liaise with customers and manage return requests, making decisions on the timescale, value, suitability and possible reallocation of the same, within Customer Service guidelines.
- Investigate missing orders and where necessary authorise customer ‘credits’ or ‘declines’ within a given limit.
- Develop the relationship and lines of communication between the Organisation and customers.
- Advise customers of suitable alternative products and place orders where necessary on their behalf.
- Support Inventory in managing all stock levels by targeting and contacting potential customers.
- Ascertain likely stock requirements from new customers, and changing needs for existing customers, to ensure product availability.
- Deal with and resolve customer complaints relating to products unfit for purpose and/or within warranty periods, liaising with all associated departments and organisations.
- Promote products and services to existing customers and end users.
- Act as a point of contact between internal departments and customers, ensuring information is disseminated to both.
- Update and manage the customer profiles on the call management system.
- Proactively manage and liaise with customers regarding potential detrimental changes to normal service.
- Assist in maintaining own and other’s Health, Safety and Security.
- Contribute to own personal development.
- Ensure own actions support equality, diversity and rights.
- Other duties within the general scope of the post and appropriate to the grading as may be required from time to time.
Why HG?
Our commitment to our workforce is second to none, and with 21 years’ dedicated to the transport and logistics sector we know we have t opportunities to suit everyone with key accounts at blue chip distribution companies, leading supermarkets, and national hauliers. Operating nationally seven days a week 24 hours a day there’s no reason to delay joining our winning team.
If you are interested in Customer Service Advisor role, please apply or call Sam 07985354368 (08:00 - 18:00)
HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions.
Should you require specialist assistance to support you in this application process please contact the branch as indicated above
We have a zero-tolerance policy towards sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it.
