Customer Service Advisor

CUSTOMER SERVICE ADVISOR WITH MAIN CONTRACTOR EXPERIENCE REQUIRED FOR A CONTRACT POSITION IN MANCHESTER

Job Title: Customer Service Advisor

Location: Deansgate, Machester

Hourly Rate: £12.21-£16.22 Per Hour

Contract length: Initially 3 months / Ongoing work.

Overview for Customer Service Advisor role:

Responsibilities

Ensure that daily output and key deliverables are communicated to our mobile team and specialist sub-contractors according to CAFM workloads. The information is also communicated to both the customer and the account team when necessary.

Financial responsibility: Detail any revenue, operating or capital budgets for which the role is accountable (Info):

· Manage work orders to ensure a smooth ‘order to cash’ journey and minimise debt caused by WIP

Requirements for Customer Service Advisor role:

Experienced in the use of CAFM systems (preferably Concept)

· Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.

· Proven experience in managing supply chain/contractor performance

· Competent in the use of Microsoft Office tools (Outlook, Word, Excel, PowerPoint etc.)

Desirable:

· Experience of working within the FM or Construction Industry