Customer Services Manager
Our client are a proud Scottish company specialising in hand-crafted furniture. Their showroom and factory in Uddingston showcase the best of Scottish craftsmanship. They are passionate about creating beautiful, high-quality furniture and providing exceptional customer service. Their highly skilled team share their ambition to make sofas of distinction, using specialist skills perfected over generations. Many of our client's master craftsmen and women have experience in excess of 25 years. They stay with them because they take great pride in their work – they love to work with the finest materials and make things of real beauty.
Location: Uddingston, Scotland
Salary: £33-35k per annum
Hours: Monday - Friday - 10am - 6pm (flexible working hours can be discussed on an individual basis)
What's On Offer:
- Competitive salary.
- Positive, friendly working environment.
- Opportunity to be part of a hard-working team.
- Weekends off.
- Free on-site parking.
- Staff discounts.
- Pension plans.
Our client is seeking an experienced Customer Services Manager to join their motivated team and contribute to the ongoing success of the business. The successful candidate will be required to commit to a 40-hour working week, Monday to Friday from 10am to 6pm. Flexible working hours can be discussed on an individual basis.
Responsibilities:
- Answer and respond to any customer complaints and/or enquiries and provide the correct information to help overcome any presenting challenges.
- Collect customer payments and process finance agreements.
- Provide accurate information about products and services.
- Quickly learn the ins and outs of the business to offer knowledgeable support.
- Liaise with customers to arrange deliveries
- General admin duties include keeping records of staff attendance, weekly testing of fire alarms and recording and reporting of sales/modelling performance on Excel spreadsheets.
- Ensure a customer-focused attitude and excellent communication in all interactions.
- Maintain up to date customer records.
Essential Qualifications:
- Experience in a customer service role within a home furnishing or similar environment.
- Excellent communication skills (face-to-face, telephone, and email).
- Computer-literate including proficiency with Microsoft Excel.
- Enthusiasm and a customer-focused attitude.
- Ability to handle challenges and solve problems patiently.
- Teamwork skills and the ability to support colleagues.
- A strong commitment to customers, staff, and business success.
- Well organised with good administration skills.
Preferred Qualifications:
- Experience as a customer service assistant within a furniture company.
- Experience of dealing with staff issues.
If you are passionate about customer service and want to be part of a company that values quality craftsmanship and customer satisfaction, join our client and help them continue to fly the flag for Scottish craftsmanship! They would love to hear from you.
Interviews may be held before the closing date.
