Deputy Manager

If you are passionate about leading an outstanding homecare team as Deputy Manager, we want to hear from you!

We are looking for a Deputy Manager to join our homecare team in Westcliff-on-Sea, Essex on a full-time permanent basis.

Why Doris Jones?

With a strong family ethos, Doris Jones is dedicated to enhancing quality of life for both our clients and their loved ones. We are proud to be one of the few homecare services rated Outstanding by the Care Quality Commission. As such we pride ourselves on delivering the highest standard of care to meet the individual needs of those we care for.

Founded and managed by physiotherapists, we firmly believe that applying a physio mindset to homecare not only sets us apart but also brings significant benefits. Slowing deterioration, enhancing resilience, preventing falls and promoting independence all contribute to maximising clients’ quality of life and increasing their ability to live safely at home.

Fantastic company benefits include:

• Competitive Salary: On offer is a competitive salary of £32,000 - £37,000 per annum plus out of hours allowance
• Holiday: 28 days per annum, including Bank Holidays plus an extra day for your birthday

About the role:

As Deputy Manager, you will work closely with the Registered Manager to oversee the day-to-day running of our Client Services department. You will line manage two office-based supervisors and be responsible for the shared management of a 60-strong care team.

In this role you will be working 37.5 hours per week, Monday to Friday 7am – 3pm or 10am – 6pm in rotation. There is also a requirement for regular paid out of hours cover in addition to these core hours.

Main duties and responsibilities:

• Provide the passionate, inspirational leadership your team expects in a role model.
• Working with your team, manage, motivate and develop the care team in line with company values and the “Doris Code” of conduct.
• Ensure the delivery of a consistently reliable, premium quality service worthy of our Outstanding CQC rating.
• Conduct spot checks and audits and liaise with colleagues to produce regular key performance indicator (KPI) reports.
• Conduct new client assessments, oversee care planning and medication reviews, and liaise with health professionals to maintain the wellbeing of our clients.
• Participate in the training and development of team members, proposing innovative training content and collaborating with HR to schedule sessions.
• Oversee Client Services processes to maintain a safe and efficient working environment, flexibly managing priorities and implementing policy changes as necessary.
• Participate in the out-of-hours team by covering shifts and providing immediate assistance as necessary.

About you:

You should have a minimum of 3 years’ management experience within Health & Social Care or a senior clinical position. You should hold a degree in Social Work, Physiotherapy, Occupational Therapy, or NVQ Level 4+ qualifications (or equivalent), with evidence of Continuing Professional Development (CPD). You will demonstrate exceptional communication skills, the ability to motivate and persuade others effectively, expertise in Microsoft Office, strong organisational, prioritisation, and delegation skills, and a passion for facilitating staff development. An up-to-date DBS certificate and a valid UK driving licence with access to a car for work purposes are also essential.

If you have the relevant skills and experience and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

No recruitment agencies, please

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Additional keywords: Care Management, Health and Social Care, Care Deputy Manager, Deputy Manager, Homecare, Leadership, Management, Care, Senior Management, Physiotherapy

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