The Extra Care Scheme Manager is responsible for the on- site care and support services delivered within the scheme 24 hours per day. The Extra Care Scheme Manager is responsible for effectively leading, managing and supporting a team of senior care workers and support staff to deliver reliable and responsive person-centered care and support to residents. You will promote the independence, security and wellbeing of residents, working in partnership with the on -site Housing Provider team as well as the Local Authority and third sector organisations involved in supporting the residents. You will have responsibility for the day to day management of the scheme while continually developing and improving on-site services meeting the needs of the residents, ensuring quality standards are adhered to in line with regulatory, company and contractual requirements.
Key Responsibilities:
To manage the overall setting.
Ensure robust, person centred care plans are in place, allowing staff to deliver agreed outcomes.
Regular liaison with social workers, social services, commissioners, health authorities, District Nurses, voluntary organisations and any other professionals involved in the integration of the service.
Responsible for the budget management of your own profit and loss report.
To lead on investigations into complaints and/ or safeguarding concerns or incidents ensuring responses are adhered to in line with service level agreements (SLA).
Manage, support and develop staff through care coaching inductions, training, personal development reviews and mentoring.
Produce, monitor, review and report KPI’s in line with company and local authority contractual requirements.
Attend allocation/ panel meetings in conjunction with the Housing Manager and make recommendations and offers to potential residents while achieving a balanced community of care and support needs.
Take responsibility of the Business Continuity Plan, working in partnership with the Housing Provider on Fire Evacuation and Emergency planning.
Working collaboratively with the Housing Provider ensuring the provision for a wide range of activities and encouraging participation and take up.
Liaise with health services in administering, recording and supervising medication in accordance with our policies and procedures.
To provide in an emergency direct care and support to residents where appropriate.
Liaise closely and effectively with all relevant stakeholders including professionals, care workers, families and advocates involved in providing residents care and support.
Attend one to one supervision meetings, staff and team meetings and training when required, which on occasions will be off-site.
Qualifications and Experience:
Understanding the needs of older people and the purpose of Extra Care Housing.
Knowledge of managing good practice and innovation in an Extra Care Scheme setting Knowledge of supervising medication.
Successful leadership of care and support services.
Ability to accurately report, produce reports and meet deadlines in accordance with contractual and regulatory obligations.
Ability to lead a varied team of staff working shift patterns, adhering to and maintaining accurate and safe staffing levels in line with contractual and company requirements.
Desirable:
Experience of Planning staff rota’s using rostering system.
Previous experience of managing on site care and support within an Extra Care setting.
About Cera
Cera’s vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.
We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.
To read more about Cera click here: https://ceracare.co.uk/why-cera
