Front of House Assistant
We are looking for friendly and proactive team players with a strong customer service ethic to join our team at our award winning restaurant, The Kitchen.
Position: Front of House Assistant (1893)
Location: Sidmouth
Hours: Part Time
Salary: £12.21 per hour
Contract: Fixed term until 30 September 2025
The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day. We will achieve this by transforming the lives of donkeys in need worldwide by fostering greater understanding, collaboration and support, and by promoting lasting, mutually life-enhancing relationships.
As Front of House Assistant, you will ensure excellent customer service is delivered by giving a warm welcome to all visitors, engaging them in the charity at every opportunity and ensuring that service exceeds customer’s expectations at all times.
About you:
• Experience of working front of house in a high-volume catering operation.
• Excellent customer service skills, including experience of dealing with enquiries and complaints from members of the public.
• Strong communication skills.
• Good organisational skills.
• Self-motivated.
About the role:
Your principal duties and responsibilities will include –
• Serving food and beverages to customers, including barista coffee, to a consistently high standard.
• Delivering food and beverages to tables and clearing trays.
• Ensuring secure cash handling and efficient and accurate use of the till.
• Keeping the front of house and counter areas clean, cleaning and maintaining equipment and keeping records as required in compliance with food hygiene regulations.
• Assisting with putting away deliveries and ensuring stock rotation.
• Assisting with food preparation as required.
• Carrying out dishwashing duties to a high standard.
What we offer in return:
The role is based on site at our Sidmouth location which is not easily accessible via public transport thus a current UK driving license would be desirable – these are part-time, casual contracts starting as soon as possible until 30 September 2025. The working hours and patterns will be agreed between the line manager and post-holders, but flexibility will be required for both weekday and weekend working.
Please note: These roles will not include split-shifts.
Benefits:
Competitive pension.
5.6 weeks holiday a year (pro rata to your working hours)
Wellbeing team.
Free parking.
Subsidised restaurant and shop.
The Donkey Sanctuary is a Disability Confident Employer.
The Donkey Sanctuary is committed to safeguarding and promoting the welfare of vulnerable people (children and adults), and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
