Head of Client Relations
Contract: Permanent, Full-time (37.5 hours per week), Monday to Friday between 8am and 6pm
Location: Home based with travel as required
Salary: Up to £50,000 per annum, depending on experience
As Head of Client Relationships, you will oversee and develop Medigold Health’s Alcohol and Drug client portfolio, ensuring strong client relationships, commercial growth, and exceptional service delivery. This is a strategic role that requires a proactive and organised individual with a strong background in client relationship management within the alcohol and drug testing sector.
In this role, you will be responsible for maintaining and strengthening client relationships, managing contracts, overseeing service delivery, and driving commercial success. You will act as the first point of escalation for client queries, ensuring high levels of client satisfaction and retention. Additionally, you will support and develop the Client Relationship Management team, fostering a high-performance culture and leading training initiatives to enhance their skills.
The ideal candidate will have excellent communication and influencing skills, a strong understanding of account management, and the ability to manage multiple priorities effectively. As this role involves remote working and travel, you must be highly self-motivated, organised, and able to build strong relationships both internally and externally.
If you have a passion for client relationship management and a proven track record in the alcohol and drug testing sector, we’d love to hear from you!
Main Objectives:
- Overall contractual, commercial and relationship management responsibility for Medigold Health’s Alcohol and Drug client portfolio.
- Retention and growth of the client portfolio in line with agreed business requirements and targets.
- Development of effective strategies to manage relationships, both existing and new, by anticipating client needs and facilitating superior quality services.
Requirements for this role:
- Higher education qualification or equivalent.
- Minimum of five years’ experience of Client Relationship Management within the alcohol and drug testing sector.
- Experience in healthcare sales or account management desirable.
- Strong communication and presentation skills – must be able to communicate efficiently to all levels of internal and external stakeholders.
- Excellent relationship management skills – must be able to build and maintain relationships with senior managers, directors and key client stakeholders.
- Influencing – must have the ability to influence key decision makers internally and externally.
- Time and diary management – must be able to manage own time and diary, whilst working remotely across the UK, attending client meetings and Medigold Health sites were required.
- Excellent knowledge of Outlook, Word, Excel and PowerPoint is essential.
- Experience of Salesforce is desirable.
- The ability to work under pressure and meet multiple deadlines in line with client and business requirements.
- Must have full and clean driving licence and be willing to travel.
How to apply
Interested in this Head of Client Relations opportunity? Click apply and you will be redirected to our careers website to complete your application.
