IT Support Analyst

Job Title: IT Support Analyst

Location: Leamington Spa, Warwickshire

Job Type: Full-time, Permanent 

Hours: 37.5 hours per week (Monday to Friday, 9:00am – 5:30pm)

Salary: Up to £30K, dependant on experience

Ready to Elevate Your IT Career? Join Our Expanding IT Support Team!

Are you passionate about IT and eager to take on new challenges in a fast-paced, growing company? We're on the lookout for a skilled IT Support Analyst to deliver top-notch support to our business clients across Warwickshire and beyond. If you're ready to make a real impact, this could be the perfect opportunity for you!

What You'll Be Doing:

1st Line IT Support: Provide fast and efficient support to our clients via email, phone, and support tickets.  

VoIP Support: Help our VoIP customers with configurations, changes, and new handset setups.  

Hardware Setup: Configure and install everything from laptops and desktops to routers, firewalls, and printers.  

Server & PC Maintenance: Keep client systems running smoothly with upgrades, repairs, and ongoing maintenance.  

On-Site & Remote Support: Balance your time between our office near Leamington Spa and client sites to solve IT issues face-to-face.

What You Bring to the Table:

Technical Communication: You can explain tech issues in a way anyone can understand.  

Problem-Solving Pro: You're methodical, detail-oriented, and excel at troubleshooting.  

Technical Know-How: You’ve got a solid grasp of Windows Servers, Networking, Firewalls, VPNs, Windows 10, and Mac OSX. Cloud experience with Microsoft Azure and Office365 is a big plus!  

Network Knowledge: Expertise in LAN, WLAN, and WAN technology is essential. Mac and SharePoint experience? Even better!

Essential Requirements:

Education & Experience: A good level of technical education and hands-on IT support experience.

Driving Licence: A valid licence and your own vehicle are required, as you'll be working both in-office and on-site.

Bonus Points:

Certifications: MCP/MCSE qualifications and a relevant degree are desirable.

What We Offer:

Career Growth: A full-time, permanent role with opportunities to learn and advance.  

Team Culture: A supportive, collaborative work environment where your contributions are valued.

Ready to Join Us?

If you're self-motivated, confident, and thrive under pressure, we'd love to hear from you!

DMA recruit and source candidates into Service Led Organisations across the Industrial and Commercial space in UK & Europe working with senior, middle management and entry level professionals . If you are looking for a career in Sales, Marketing, Operations, Commercial, Supply Chain, Logistics, H&S , Financial ,Engineering, Technical DMA have a portfolio of clients covering numerous sectors : Infrastructure & Construction , Manufacturing , Environmental & Recycling, Business Services, Engineering and Logistics . Please view our website (url removed)