IT Support Desk Team Leader (Yorkshire)

IT Support Desk Team Leader

North Yorkshire

Permanent

£30k-39k (DOE)

IT Support Desk Team Leader needed for a permanent opportunity based near York (N Yorkshire). Start ideally in Spring 2025.

Managing the day-to-day activities of the IT Service Desk team which supports end user IT service requests and incident management.

• A ‘hands-on’ IT Support Desk Team Leader / Service Desk Manager needed to deliver excellent IT end-user experience and customer satisfaction.


• Ensuring the team focus on the top priorities and deliver to agreed SLAs / service levels.


• Coordinating / prioritising key activities and tasks for the IT Service Support operations team.


• Acting as the main point of contact for customers with IT incidents and service requests.


• Resolving IT incidents to agreed SLAs, IT service levels and metrics including: resolution rates, response times and customer satisfaction.


• Managing 3rd party suppliers + escalating serious or recurring IT service issues to the management team.


• Maintaining a team shift rota to support the business inside/outside of agreed hours.


• Salary/Benefits include: £30-£39k Salary (DOE) + 25 days holiday (plus BHs) + Pension + Life Insurance + More.