Nightstop Support Worker & Volunteer Coordinator
Are you passionate about making a meaningful impact in the lives of young adults facing homelessness? Join a dynamic team as a Nightstop Support Worker & Volunteer Coordinator, where you will play a vital role in supporting and empowering individuals on their journey towards independence.
Position: Nightstop Support Worker & Volunteer Coordinator
Salary: £27,636 per annum including London Weighting Plus Pension and Other Benefits
Location: Bermondsey, Southwark, - London
Hours: Full-time, 37.5 hours per week
Closing Date: Sunday 9th February 2025
About the Role:
The charity delivers a wide range of support and housing services for people experiencing or at risk of becoming homeless throughout the UK. The charity’s Nightstop London programme is part of a national network of over 30 Nightstop services run through different organisations.
This role is busy and varied and involves working with young people from when they approach the service to when they find longer term accommodation. You will be the first point of contact for all young people, assessing each young person’s needs and risks. In addition you will be responsible for coordinating volunteers as well as organising the logistics of each Nightstop placement and making sure that each Nightstop placement is safe.
Key Responsibilities:
- Be the first point of contact for people experiencing homeless and referral partners, providing advice and signposting.
- Conduct needs and risk assessments with potential Nightstop guests.
- Arrange the logistics of a guest’s stay with a volunteer.
- Work with guests and referral partners to offer support and opportunities for longer term accommodation.
- Provide support to guests and volunteers through a 24 hour on call phone service.
- Maintain up to date records on all guests and volunteers.
- Support with the creation of reports.
About You:
You will be passionate about supporting young people and have experience working with those facing homelessness, mental health issues, or who are care leavers. You’re a proactive, flexible team player, willing to work variable hours to meet the needs of clients.
Key Skills & Experience:
- Excellent customer service skills and telephone manner.
- An understanding of the needs of people who experience homelessness, the problems they face and the resources available to address their support needs.
- Experience of working with vulnerable people or people experiencing homeless.
- Understanding of current housing and homelessness legislation, including entitlement to welfare provision.
- Experience of writing, implementing and evaluating Risk Assessments.
- An ability to work in an organised manner and arrange placement logistics.
- Experience of collaborative working with a range of internal and external stakeholders.
In return for working here, you will receive:
- A comprehensive training package tailored to your needs and role
- Flexible working model for suitable roles
- 26 days annual leave rising to 30 after five years of service
- Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.
- Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
- Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
- Discount vouchers including gym, retail, food & drink, travel, electricals and more.
- Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
- Death in service (4x Base salary)
- Legal Advice line
About the Organisation:
The charity is dedicated to supporting vulnerable young people and adults at risk of homelessness. With services from Newcastle to London, they focus on prevention, resilience, and providing opportunities for a brighter future. Guided by Vincentian values, they aim to empower individuals to become self-sufficient and confident. Join the team and be a part of the mission to create lasting change.
Other Roles You May Have Experience Of Could Include: Progression Coach, Homelessness Support Worker, Youth Support Worker. Supported Housing Officer, Young People’s Case Worker, Community Outreach Worker, Case Manager, Housing Case Worker, Volunteer Manager, Volunteer Coordinator, etc. #INDSCP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
