Operations Manager
We are seeking an experienced Operations Manager with knowledge and expertise in the Safeguarding of vulnerable people.
Position: Operations Manager
Location: Harrow
Hours: Full-time, Monday to Friday 9am to 5pm
Salary: £40k negotiable
Contract: Permanent
Benefits: 3% pension, 26 days holiday per year plus Bank Holidays, free parking, hybrid working, Employee assistance programme, great public transport links
Closing Date: 13th February 2025
The Role
You will be operationally responsible for the effective, efficient and safe management of the Carers centre and activities. This includes the management of staff, buildings, projects and systems ensuring the mission of the charity (i.e. supporting unpaid carers) is fulfilled.
Key responsibilities include:
• Deputising for the CEO
• Managing and mentoring the team of Project Managers
• Ensuring the recruitment, training and personal development processes are correctly adhered to
• Providing support and advice with regards to HR matters within the organisation
• Co-ordinating the set-up of new projects and services
• Writing and contributing to new funding applications
• Monitoring and evaluating outcomes in line with contracts & KPIs
• Monthly audit and review of our quality management system ISO9001 2015
• Carrying out audits and tracking of policy, procedure essential for the organisation
• Liaising with others on contracts and consortium-based projects
• Overseeing the recruitment and management of volunteers
• Maintaining health & safety in the workplace in line with legal responsibilities
• Maintaining facilities and premises in good working order and a high-quality state
About You
You will be an experienced leader with the ability to manage and develop a team of people. With natural empathy and compassion, you will have a high level of emotional intelligence and a positive and a solution focussed working style.
You will have:
• Knowledge and expertise in the Safeguarding of vulnerable people
• Experience of effective management of budgets
• Excellent communication and interpersonal skills
• Creativity in achieving results with limited resources
• Ability to use, analyse and improve organisational procedures including those using IT systems
• Ability to interpret basic data and write coherent, concise reports
• Excellent self-administration skills and understanding the necessity of monitoring procedures
About the Organisation
Join a growing charity supporting and empowering unpaid carers across Harrow, with an annual turnover of £2M. The mission is to improve the quality of life for unpaid carers by providing essential support, guidance, and resources. By working collaboratively with local and national partners, the team ensures carers receive the recognition and support they deserve.
You may also have experience in areas such as Operations Manager, Care Operations Manager, Care Manager, Vulnerable Adults, Social Care, Deputy Operations Manager, Operations Lead, Operations Support, Operations Officer, Operational Manager, HR Manager, HR and Operations Manager, Finance and Operations Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
