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Part Time Customer Service Advisor, 3 days per week, Monday, Friday & Saturday 9am – 6pm

Our client is a forward thinking and progressive business with 100% of their workforce working from home. They are looking for a customer focused individual, who is able to work in a fast paced and reactive environment, where they are speaking to a range of customers and contractors on the phone in order to schedule and coordinate services and visits. You can expect to be handling 100-120 calls per day liaising with both clients and team members.

Main Duties

Managing a high volume of inbound and outbound calls, in-order to schedule appointments, coordinate visits and react to emergencies wherever necessary
Use the companies’ inhouse system to log and update status of all calls to ensure smooth running of operations
Audit incoming work to ensure documentation is correct and accurate
When required, handle any incoming complaints raised by clients
Complete handover notes for next shift and other colleagues

Skills and Knowledge

Experience working in a fast paced and busy role, where making and receiving phone calls was a key part of your day.
Happy to work from home and must have an appropriate set up from home with no distractions as the role does involve being on the phone to customers/clients for a large part of your day.
Good telephone skills, be confident on the phone and build rapport quickly.
Must be able to stay calm and unphased whilst working efficiently in a reactive role where you are juggling multiple tasks.
Excellent computer skills with an ability to pick up new systems and tasks quickly.
Excellent administrations skills along with attention to detail and data entry.
Strong work ethic.