Join Cheltenham Borough Council as a Pest Control and Lifelines Officer and make a real difference to our community!
Location: Cheltenham, GL50 9SA
Salary: £25,992 to £27,269 per annum
Job Type: Full Time, Permanent
Closing date: Monday 20th January 2025
Come and work for an award-winning organisation!
We are an ambitious and forward-thinking council dedicated to making Cheltenham a great place to live and work. By supporting thriving communities and businesses while preserving the town’s unique character, we create opportunities for growth and innovation.
As an employer, we are committed to fairness, respect, and creating a stimulating environment where our people can thrive. With benefits like flexible working arrangements, generous holiday allowances, a strong pension scheme, and comprehensive learning and development opportunities, we empower our team to reach their full potential.
Together, we’re building a vibrant future for Cheltenham and its people.
Pest Control and Lifelines Officer – The Role:
Cheltenham Borough Council is offering an exciting opportunity to join our Pest Control and the Lifeline services.
Working alongside and supporting the other team members within the Pest Control and Lifeline services, the role will provide an initial point of contact for customers and undertake all aspects of administration in relation to these services.
There may be an occasional requirement to work outside the core hours, after 17:00 or before 08:00.
Pest Control and Lifelines Officer – Key Responsibilities:
- Acting as the initial point of contact for customers
- Giving customers advice about the services we provide
- Supporting the administrative function for both Pest Control and Lifeline service
- Deal with customer enquiries efficiently and effectively by all communication channels
- Use IT systems to manage and resolve enquiries and record information accurately
- Process payments
- Support the ongoing maintenance of the CBC and Pest People websites
- Managing customer appointments with officers
- Support the Senior Pest Control Officer and Team Leader in stock control and purchasing
Pest Control and Lifelines Officer – You:
- A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
- Experience of working in a customer service environment
- Experience of undertaking an administrative role
- Customer focussed, demonstrates, a positive and pro-active attitude to customer care
- Excellent written and verbal communication skills
- Ability to manage time effectively
- Ability to multitask
- Understanding of the importance of accurate record keeping
- Able to treat matters confidentially and with discretion.
- Outstanding ICT and keyboard skills and the ability to simultaneously use multiple Microsoft, Google and bespoke systems
- Ability to provide a positive input to the immediate team and the wider organisation
Pest Control and Lifelines Officer – Benefits:
- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)
- A generous holiday entitlement of 26 days rising to 31 days after five years. Part-time employees receive a pro rata entitlement of 26 days
- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours
- A comprehensive programme of learning and development
- Two days paid time off for volunteering
- Enhanced maternity and paternity schemes
- An employee counselling service
- Free eye tests (for some posts) and contribution towards the cost of glasses
- A cycle to work scheme
- Low-cost town centre parking for some jobs, depending on work location
- A commitment to employee wellbeing
Applications
The council is committed to promoting equality of opportunity, we welcome applications from all sections of the community. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.
Closing Date: Monday 20th January 2025
To submit your application for this exciting Pest Control and Lifelines Officer opportunity, please click ‘Apply’ now!
