Product Experience Manager Individual Giving
Are you an experienced Individual Giving Manager? Have you delivered engaging supporter experience and are passionate about fundraising? Do you want to make a lasting impact for the world’s most vulnerable children?
If so, this role is perfect for you!
Position: Product Experience Manager - Individual Giving
Location: Milton Keynes (with Hybrid working)
Hours: Full-time - 36.5 hours per week
Contract: Permanent
Salary: £42,750 per annum, depending on experience + good range of benefits
Closing Date: 24 March 2025
As part of the newly formed Integrated Fundraising and Marketing department you will manage a team of Supporter Care Specialists to engage proactively and reactively with supporters across the UK. The goal as a directorate is to support impacting 5.5 million lives and raising £100m in sustainable income by 2029.
By coordinating with various income-generating strategies, the department aims to enhance the impact of the charity’s work, bringing hope and sustainable change to vulnerable communities worldwide.
About the Role
As the Product Experience Manager - Individual Giving, you’ll be responsible for managing a rich and engaging supporter experience for all regular giving products – with a key focus on the sector-leading flagship Child Sponsorship product. You’ll lead the development and delivery of inspirational experiences to drive loyalty and satisfaction by bringing to life the impact of supporters generosity.
With a number of significant strategic projects underway, this is an exciting time to join the team. You’ll play a crucial role in growing one of the lead products, Child Sponsorship, by increasing retention and loyalty as well as looking for opportunities to promote additional giving. You’ll also play a leading role in the implementation of the new CRM system, Dynamics 365, ensuring the marketing function best supports the fundraising objectives and helping to lead the business transformation that is required for the organisation to adopt new ways of working.
As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.
About You
It’s essential that you have previous experience of working in a fast-paced direct marketing team.
You’ll have/be:
• Strong project management skills
• A track record of delivering end-to-end donor experiences
• A self-starter who motivates and inspires those around them
• Exceptional relationship-building skills
• Experience of managing people and teams
• A strategic thinker, with an ability to seize opportunities and shape solutions.
As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment.
About the Organisation
Join an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy, the team have helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything is motivated by faith as it strives to reflect God’s unconditional love.
As a child-focused organisation committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
The charity is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and will check with your previous employers about your behaviour and conduct and will be requesting you to complete a form known as a Statement of Conduct. For more information see: The Misconduct Disclosure Scheme.
Please note we can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture, and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.
You may also have experience in areas such as Individual Giving, Individual Giving Manager, Individual Giving Lead, Individual Giving Fundraiser, Supporter Care Manager, Supporter Experience Manager, Fundraising Manager, Individual Giving Fundraising Manager, Fundraising and Marketing Manager, Marketing Manager, Direct Marketing, Customer Service Manager, Customer Service.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
