Position: Project Manager
Reporting to: Program Manager (Implementations) or Senior Project Manager
Contract type: Full Time, Permanent
Location: Remote, but with regular office and care branch attendance required
About Cera:
We at Cera are offering an exciting opportunity to join one of Europe's fastest growing health tech startups. Cera’s vision is to empower people to live longer and better lives in their own home, through the use of technology, professional care and support. Joining Cera, you will be contributing to making this vision a reality. The work you will do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference. We are changing the way
people receive care by empowering our professional carers with insight and improved decision making. We believe technology can enable carers to do what they do best, care.
Job Purpose:
You will be joining as a Project Manager within the System Transformation team who are responsible for implementing our in-house developed technology. This technology encompasses visit scheduling and call monitoring, client visit and medication recording, invoicing and payroll processing. The Project Manager is responsible for delivering the system rollout within a branch over a 4-6 week period, working to strict project timelines, as well as communicating
efficiently to senior management on status, risks and process/product changes. As the subject matter expert you will be responsible for delivering both remote (Google Meet) and face to face training to branch staff and carers. You will be responsible for ensuring the end user is comfortable and competent in using the new technology following best practice. Cross-team coordination, project management and presentation skills (both written and verbal) are essential. Strong interpersonal skills, and the ability to positively influence are a necessity, as the role will involve motivating others to meet the challenges of adapting to change in an extremely deadline-driven environment.
Key Duties and Responsibilities:
? Implement Cera Tech systems to branches as part of our ongoing integrations and mobilisations.
? Be the face of transformation and a key contact for the branch operations team during the implementation.
? Onsite support in branches to help branches adopt and use the Cera Tech systems as they go live on our technology.
? You will be responsible for building and managing internal customer relationships, as they transition onto the new digital platform. Working with both branch and support office departments to establish their business requirements throughout.
?Work on a person person basis with employees initiating the project, helping to minimise resistance to change and maximise their engagement.
? Collate and manage relevant data required to ensure successful implementation, ensuring thorough due diligence of data is maintained.
? Become a Subject Matter Expert (SME) for the Transformation being implemented and all related processes, policies and systems.
? Be involved in both face to face and remote training and coaching of new and existing system users. The training session will be delivered with passion, enthusiasm and with a real focus on how the platform can improve the care we deliver to our clients.
? Understand and be involved in the development and management of processes and corresponding documentation, providing input, document
requirements and support the design and delivery of training programs.
? Operating and updating the new and outgoing systems as needed during an implementation, ensuring change logs maintained alongside data validation.
? Support the Branch and end users to meet project KPI’s outlined during the project kick off meeting.
? Documenting lessons learned during the implementation and highlighting any risks throughout following strict project methodology.
? Ability to communicate effectively to all employees throughout the implementation process.
? Be the driving force of change pre, during and post implementation, helping support end users throughout the digital transformation.
? Ensure targets and key milestones are met, using project methodologies to
perform governance throughout the project.
? Run frequent check in calls with the branch team to ensure effective communication and escalation during the project delivery.
? Own the project plan and ensure it is kept accurate and up to date with detailed communication on tasks completed and in progress.
? Complete weekly reports highlighting project achievements as well as any key risks, issues, dependencies and decisions.
Person Specification:
Essential:
? Demonstrable project management/assistant experience.
? You must be able to travel over 90% of the time including overnight stays so a driving licence is essential.
? Proven ability to influence others without having positional authority.
? Excellent communication skills, ability to simplify complex topics for non technical stakeholders.
? Excellent listening and interpersonal skills with all levels of stakeholders.
? Logical and efficient.
? Excellent IT skills, particularly in Google Workspace or Excel and other Microsoft Office applications.
? Very strong organisational and time management skills, able to demonstrate the ability to work to deadlines while working in a high pressure environment.
? Be able to work independently without the need for constant supervision.
? Self-motivator for meeting deadlines and for enthusing service improvement
through effective training and coaching.
? The ability to be flexible, adaptable to change and good at problem solving.
? Ability to solve problems, both independently and by working with teams across the company.
? A strong operational awareness, with an ability to understand situations from a user’s point of view
? Strong problem solving and organisational skills and the ability to deal with ambiguity.
? Attention to detail and the ability to handle complex data.
Desirable:
? Experience within health and social care.
? Project Management qualification.
What we offer:
? Training and development for your role and future career development.
? Competitive salary, discretionary bonus and long term employee schemes.
? 25 days holiday + your birthday off on top of bank holidays.
? Laptop and full remote IT package setup to work remotely.
? Company pension scheme.
? Employee Assistance Programme.
? Service and Recognition awards.
Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combinati
