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An opportunity has arisen for a Veterinary Reception Team Leader / Reception Manager to join a well-established animal hospital. This full-time permanent role offers excellent benefits and a salary range of £34,570 - £39,720 for a 35-hour work week.

As a Veterinary Reception Team Leader / Reception Manager, you will lead and manage the Veterinary Reception Team, ensuring smooth operations and delivering exceptional customer service to clients, staff, and stakeholders.

You Will Be Responsible For:

Conducting inductions, performance reviews, and training to enhance team skill sets.
Acting as the first point of escalation for client concerns, ensuring timely and satisfactory resolution.
Managing client complaints tactfully and maintaining confidentiality.
Overseeing reception operations, ensuring tasks such as cash handling, insurance claims, and debt management are performed efficiently.
Reviewing processes and proposing enhancements to optimise team efficiency.
Preparing reports for audits, research, and service delivery assessments.

What we are looking for:

Previously worked as a Reception Manager, Reception Team Leader, Senior Receptionist, Reception Supervisor, Practice Manager or in a similar role.
Proven experience in managing teams within a customer-focused setting.
Ability to deliver exceptional customer service in a professional environment.
Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using patient management systems.
Excellent communication skills, both written and verbal, with a professional approach to handling complaints.

What’s On Offer:

Competitive Salary
30 days annual leave plus Bank Holidays
Pension Scheme
Professional Development:
Work-Life Balance

This is an outstanding opportunity for a Reception Manager to become part of a progressive organisation and further enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.