Service Manager
This is an exciting opportunity for a Service Manager to join a new service in Warrington working for a charity where you will play a pivotal role to the successful delivery of the service.
Position: Service Manager
Location: Warrington
Contract: Permanent
Hours: Full-time, 37.5 per week
Salary: £34,380 per annum + pension and other benefits
Closing Date: Friday 7th February 2025
Start date: Please note that the charity is currently awaiting funding confirmation for the new Service
About the Role
Working under the direction, guidance and support of the Area Director you will manage the Warrington supported accommodation service, based over two sites. You will lead a team of 1 Senior Progression Coach, three Progression Coaches and two Night Concierge workers. Your work will be underpinned by the charity’s Endeavour model of assets based, psychologically informed delivery.
You will have responsibility for the safety and wellbeing of all clients, volunteers and staff in the service delivering support to 18-25-year-olds who are homeless or at risk of homelessness or been in care of the local authority. You will work closely with commissioners and stakeholder partners in Warrington and ensure that all accommodation is properly maintained and designed to support the client to sustain their tenancy and participate in positive and successful move on.
Key responsibilities include:
- Ensure health and safety for clients, staff, visitors, and volunteers through regular risk assessments and checks.
- Liaise with internal departments like Finance, HR, Fundraising, and others to ensure smooth service operations.
- Manage budgets throughout the year, working with the finance team and Assistant Director.
- Provide high-quality support for young people, ensure effective housing management, and meet KPI targets.
- Build and maintain relationships with commissioners, stakeholders, and service partners.
About You
To be successful in the role of Service Manager you will need to have the following skills and experience:
- Extensive management experience, including supervising teams and individuals.
- Strong decision-making skills in complex situations, including risk management and safeguarding.
- Experience delivering safe services to at-risk young people in accommodation and community settings.
- Proficiency in risk assessments, support planning, literacy, numeracy, and IT.
- Knowledge of safeguarding procedures and commitment to diversity, equality, and health and safety.
- High professional integrity, collaborative working, and respect for the charity’s values and boundaries.
- Commitment to personal reflection, learning, and development.
In return for working here, you will receive:
- A comprehensive training package tailored to your needs and role
- Commitment to continued professional development with internal mentoring.
- Flexible working model for suitable roles.
- Supportive flexitime and toil arrangements.
- 26 days annual leave rising to 30 after five years’ service.
- Family friendly leave policies including - maternity, adoption and parental leave and Carers leave.
- Financial wellbeing offering interest free loans and advances
- Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service
- Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.
- Cycle to Work scheme and interest-free season ticket loans.
- Discount vouchers including gym, retail, food & drink, travel, electricals and more.
- Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More
- International Accident Cover – accidental death, permanent disability
- Death in service (4x Base salary)
- Legal Advice line
About the Organisation
The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as such as: Housing Manager, Homelessness Manager, Housing Manager, Service Manager, Case Worker, Specialist Service Manager, Project Leader, Service Leader. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
