Supporter Experience Officer
We are looking for a Supporter Experience Officer to ensure supporters have a fulfilling and enjoyable relationship with the charity. If you can deliver exceptional supporter journeys driving long-term loyalty… then we want to hear from you!
Position: Supporter Experience Officer
Location: Swindon/Hybrid (2 days a week or 8 days a month in the office on average)
Hours: Full-time, office based every Tuesday and for Fundraising team meetings
Salary: £30,000 to £32,058 per annum
Contract: 12 month fixed term
Closing Date: 22 April 2025
Interview Date: 29 April 2025, in person at the Swindon office
The Role
The Supporter Experience Officer is responsible for giving supporters a fulfilling and enjoyable relationship with the charity. They deepen supporter relationships and strengthen sources of income by working strategically across the whole supporter journey.
Main responsibilities include:
• Oversee programmes of regular giving and incorporate positive ‘wow’ moments into the supporter journey
• Ensure a dynamic two-way engagement with supporters
• Manage and deliver a quality supporter thanking process, including reviewing and maintaining thank you letter copy and processes, in liaison with the Supporter Services department
• Create and develop effective welcome strategies for new supporters across different channels
• Implement effective processes to ensure supporters are developing in their giving relationship
• Manage and develop effective strategies for reducing the number of lapsing donors
• Report on supporter attrition and satisfaction overall
• Maintain a comprehensive knowledge base of supporters and their demographics
• Seek to develop ways to improve the supporter experience
About You
You will have a demonstrable understanding of what drives and motivates Christian supporters, as well as a deep understanding of retention fundraising principles. Delighting supporters with positive ‘wow’ moments will be a core part of your remit. Well-organised and self-motivated, you will be a strategic thinker and have proven experience in analysing and reporting on campaigns.
If you are passionate about research and eager to contribute to meaningful public debates, we encourage you to apply. Please provide your CV and a 250-word statement that sets out your interest and suitability for this position.
In Return…
Commitment - As a Christian organisation, the charity believe you have gifts and abilities that are all your own. So they’re willing to explore how what you have might fit what’s needed.
The checklist – There’s no such thing as the perfect candidate. You don't have to tick every box on the job description before you apply!
It's personal - You have a life outside work, and the organisation want you to be able to live it well. So are happy to talk to you about flexible working hours and working from home.
Learn and grow - When you're trained in a new skill, or learn a different perspective, it benefits everyone. The organisation is committed to making it possible for everyone to flourish, with a huge variety of learning resources available.
Together and apart - The charity believe in home working where it’s appropriate, and during lockdown they made that work really well. But know how important it is to meet face to face, too and are committed to making the office an enriching environment, where people are glad to be.
Celebrating difference - Universal acceptance for everyone, everywhere is at the heart of the organisation and it promotes diversity of thought, culture and background. Diversity is valued and this is reflected in the workforce.
Level ground - We want you to bring your best to the application and selection process. If you need any adjustments to be made for that to happen, let us know and we'll be glad to help.
Benefits include: Flexible Working, Pension, Employee Assistance Programme, Family Time benefits including TOIL, 28 days (plus bank holidays) after 2 years’ service (plus holiday trading, office closed at Christmas, additional closure the day before Good Friday and as day after Easter Monday), gym membership, Health Cash Plan or Private Medical, Cycle Scheme, Life Assurance, Staff Seminars, All Staff Gatherings, Access to LinkedIn Learning platform, Tastecard, Childcare Vouchers, Loyalty Awards, Staff Events, Free tea and coffee
Working in over 200 countries and territories, the organisations parent charity, is a global mission to bring the Bible to life for everyone and believes that when people engage with the Bible lives can be changed, for good.
The charity is proud to be an Equal Opportunity Employer and values diversity and aspires to reflect this in its workforce. Applications are welcome from people representing all sections of the community.
You may also have experience in areas such as Supporter, Supporter Experience, Supporter Engagement, Supporter Care, Fundraising Supporter Experience, Fundraising Supporter Engagement, Fundraising Supporter Care, Fundraising, Fundraiser, Individual Giving, Individual Giving Fundraiser, Customer Service, Customer Service Officer, Customer Service Assistant. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
