Job Details
- Team Leader
- £25,440 FTE
We are seeking an enthusiastic Team Leader to join our established team and be a part of a company that really makes a difference.
You will be working closely with our General Managers and Service Managers, and will be jointly responsible for the performance of the Services Department who provide healthcare services across the UK, including cardiology, ENT, dermatology, and ultrasound
You will have the responsibility for the daily management of a team of Patient Healthcare Advisors, ensuring that they are providing a high-quality, professional and efficient customer service to our patients at all times. You team will be the first point of contact for our patients, dealing with the inbound and outbound patient calls, managing all referrals in a timely and professional manner, from the acceptance/ receipt of referral to the discharge to GP process.
You are also responsible ensuring that the daily operational requirements of each contract are managed correctly, ensuring that clinics are always fully booked well in advance, and that Did Not Attend rate is in accordance with the KPI’s outlined. You will report daily and weekly on clinic occupancy achieved, and planned occupancy for future weeks.
This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.
Who we are
Omnes Healthcare Limited are a growing organisation that have been operating within the NHS since 2006 offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare, we are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience
What we can offer to you
- Excellent work / Life balance
- Supportive environment
- 25 days holiday plus bank holidays
- An extra day off to celebrate your birthday!
- NHS Discount & Support Schemes
- Employee Assistance Program
Role Requirements
- Able to handle high volume calls
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a customer service position
- Be motivated and able to work independently
- Able to attend our London & Essex based GP Practices and Secondary Care Practices as required
Link to Evergreen group -[link removed]
Omnes Healthcare are an are an inclusive employer, if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us.
