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Our client, who is very passionate about bringing the best service to their customers and clients, who also take pride in providing the best supportive and nurturing working environment for the team, are recruiting for a Team Manager whose values align to join the business.

To be considered for the role, you must have previous experience in managing a sales-based team and driving business to meet performance targets, whilst maintaining excellence in client and customer service. You must be driven proactive and make sure all team members are supported with training and development in the role.

Duties and Responsibilities

Day to day team management, being point of contact for general needs and requests of team
Motivate and support team members through regular communication and feedback
Deliver training and coaching sessions to support personal development
Build strong client partnerships, ensuring regular and effective communication
Build and manage pipelines, ensuring consistent client contact and retention
Take ownership of team KPIs and targets
Monitor and enforce compliance to company policies and procedures
Deal with escalations, finding solutions and resolutions
Monitor campaigns to exceed expectations, making continual progress and implementing solutions for improvement where needed

Skills and Experience