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An opportunity has arisen for a Technical Support Engineer with 5 years’ experience and SQL proficiency to join a reputable organisation, providing software products for oral health services. This full-time role offers excellent benefits, hybrid working options and a salary range of €40,000 - €60,000.

As a Technical Support Engineer, you will be responsible for providing tier 3 support and assist with project delivery both remotely and on-site.

You will be responsible for:

Documenting and tracking all support activity and resolutions.
Installing, upgrading, and configuring client software remotely or onsite.
Testing and validating technical fixes and system updates.
Advising on maintenance and supporting customer-specific technical projects.
Building and maintaining trusted relationships with internal and external stakeholders.
Visiting client sites both within Ireland and internationally as required.
Developing a deep understanding of the organisation's software and systems.

What we are looking for:

Previously worked as a Technical Support Engineer, Technical Analyst, IT Engineer, IT Support Analyst, IT Support Engineer, Technical Consultant, IT Consultant, 3rd Line Engineer, System Support Analyst or in a similar role.
Minimum 5 years of experience in an IT or Technical Support role.
Must have excellent SQL proficiency.
Familiarity with the software development lifecycle.
Skilled in Microsoft Office tools including Project, Excel, PowerPoint, and Word.
Right to work in the Ireland.

What’s on offer:

Competitive salary
Cycle to work and commuter travel schemes
Supportive, close-knit technical team
Fast-paced, rewarding work environment
Structured opportunities for career growth and development
Opportunity to contribute to meaningful healthcare advancements

Apply now for this exceptional Technical Support Engineer opportunity to work with a dynamic team and further enhance your career.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.