Telesales Supervisor

Telesales Supervisor, Greysteel 

We are working with an exceptional business to recruit for their new Telesales Supervisor, will be responsible for providing operational management on a day-to-day basis.

Reporting to the Sales Manager you will be:

• Monitoring and motivating Telesales team to ensure a high quality of customer care and maximum sales potential and profitability


• Maintaining telephone communication with potential or existing customers. Processing orders and recording and updating records and data


• Market intelligence – gathering general sales information and assessing market trends


• Ensuring that all administration and operational practices are completed and carried out as per Company legislation and deadlines, and Company policies are always complied with


• Dealing with staff issues: i.e. Conducting appraisals and performance reviews, training development, assisting in grievance and disciplinary procedures, staff rotas etc. whilst liaising with the HR Director to ensure compliance in all relevant policies and procedures.


• Managing staff absences, holidays, sick leave etc. to ensure that the telesales function is operating efficiently.


• Production of weekly, monthly and quarterly team performance reports


• Production of monthly commission and bonus payment reports


• Identify training and skill gaps within the team to put improvement plans in place or manage performance where required


• Liaising with Head Office where necessary to maintain credit control, pricing policies, and human resources records 


• Overseeing general administration procedures


• Assisting with promotional and general marketing activities


• Overseeing general I.T. procedures, updating and problem solving
  
   

What we are looking

• Knowledge in CRM software e.g. Microsoft Dynamics (desirable)


• Strong communication skills with an excellent telephone manner


• Excellent customer service skills


• Be target driven, highly motivated and a proactive person


• High energy levels and ability to work on your own initiative and working to sales targets


• Good reporting and presentation skills


• Delegate and supervise daily tasks


• Ability to inspire and motivate others


• Strong problem-solving skills

·Location: Head Office, Greysteel



This is primarily an office-based role but on occasion there may be a requirement to visit other locations.



Hours: 40 hours per week (30-minute lunch break unpaid)



Monday to Friday generally, Saturday morning on a rota basis



Salary: Salary is negotiable depending on qualifications and experience.